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PTR access issue

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Uthanatos
Dreamer
Posts: 433
Joined: Sun Feb 14, 2016 11:08 pm
Character Name(s): Uthanatos
Location: the DMV, Northern VA
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PTR access issue

Post by Uthanatos »

PTR tells me password is incorrect. Even reset it and the new one works on production server but not PTR
“Sometimes it isn't easy to be sane, smart, and responsible. Sometimes it sucks. Sucks wang. Camel wang. But that doesn't turn wrong into right or stupid into smart.”
― Jim Butcher, Cold Days
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Koi-JorKyrin
System Administrator
Posts: 266
Joined: Sat Feb 01, 2014 6:33 pm

Re: PTR access issue

Post by Koi-JorKyrin »

Uthanatos,

Good afternoon sir!

Very sorry that you experienced a headache there! This is expected behavior as PTR runs with a copy of the production environment's database. They are no synced.

I'll add a mention below that states the following:

If you do not know the password for your character on the Player Test Realm, please email JorKyrin at accounts@underlight.com and request a password change. Please be sure the request is from the email address you registered with your KoiWare account. This is part of the verification process.


-------------------------------------------------------
PTR Information Page: viewtopic.php?f=64&t=5400

The Player Test Realm is a place for testing the upcoming latest release. It allows the UL Community to participate in testing along side with the developers.

Things to note:
- PTR's database is a snapshot of production as of the date specified in PTR on Court Yard Message of the Day.
- Nothing else touches the PTR database such as password resets from account.underlight.com, so if that changed recently, you'll want to use your prior password for your characters.
- This is an OOC environment
- Database could change or be restored to another point in time
- The PTR server is only up during testing and is brought down during the off times.
- The PTR server is not for chatting and hanging out in. If you are in PTR and not making a contribution to the "Player Test Realm: Feedback" forum, then you need to be playing on the live server.

(Windows 10)
First, download the latest underlight-webinstaller.exe file from https://underlight.com/download/. Run the installer to install the application.
Next, click on the Windows Key/Icon and browse your applications for the Underlight folder. You should see multiple short cuts including two labeled Underlight (Player Test Realm), and Play as PMare (Player Test Realm).
Start the application and login in as you normally would on production/live server. Confirm that the Court Yard Message of the Day states that you are on the "shamblix.underlight.com" server. If so, you are on the PTR server. Happy testing!
As a side note, there is a new sub-folder that was added within the Underlight folder named "PTR". This is where all the PTR specific executable and files live. You can always find them there should your shortcuts get lost in the Start Menu.
Koi - Jor'Kyrin
System Administrator
KoiWare, LLC
Uthanatos
Dreamer
Posts: 433
Joined: Sun Feb 14, 2016 11:08 pm
Character Name(s): Uthanatos
Location: the DMV, Northern VA
Contact:

Re: PTR access issue

Post by Uthanatos »

No worries, since the testing was small scale and has been handled, there's no need to go through the extra effort this go round.
“Sometimes it isn't easy to be sane, smart, and responsible. Sometimes it sucks. Sucks wang. Camel wang. But that doesn't turn wrong into right or stupid into smart.”
― Jim Butcher, Cold Days
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