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Cant get into the dream

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Rafael
Dreamer
Posts: 57
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
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Cant get into the dream

Post by Rafael »

Tried to get into the dream and nothing is working. I CAN'T GET TO KOI OR Rafe in dream. nothing is working. No response to emails, either. very frustrating. It doesn't like any of my passwords either :(
The dream is out there, we can make it real
~Rafaella
Tary
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Joined: Mon Apr 28, 2014 9:09 am

Re: Cant get into the dream

Post by Tary »

Down for patch.
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Rafael
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Posts: 57
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
Contact:

Re: Cant get into the dream

Post by Rafael »

how long are they working on patch?
The dream is out there, we can make it real
~Rafaella
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Koi-Cricket
Directing Producer
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Joined: Fri Jan 05, 2018 9:22 pm

Re: Cant get into the dream

Post by Koi-Cricket »

The game is back up. Enjoy!
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Rafael
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Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
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Re: Cant get into the dream

Post by Rafael »

it is still not accepting my password :(
The dream is out there, we can make it real
~Rafaella
Uthanatos
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Re: Cant get into the dream

Post by Uthanatos »

try getting a new password for the character at https://metatron.koiware.com/dreamer/account.cgi
“Sometimes it isn't easy to be sane, smart, and responsible. Sometimes it sucks. Sucks wang. Camel wang. But that doesn't turn wrong into right or stupid into smart.”
― Jim Butcher, Cold Days
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Koi-Scribble
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Joined: Wed Jan 03, 2018 2:20 am

Re: Cant get into the dream

Post by Koi-Scribble »

If your client isn't accepting your password, please go to https://metatron.koiware.com/dreamer/account.cgi and log in. Click on Underlight Characters, and click "Password for <character>" to get a new password for your character. :) The password will be sent to your email.

If you do not remember your Koiware account password, please email Accounts@Underlight.com
Koi-Scribble
Public Relations - Marketing
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Rafael
Dreamer
Posts: 57
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
Contact:

Re: Cant get into the dream

Post by Rafael »

I did, still no email responses from anyone, even checked spam folder.. nothing
Last edited by Rafael on Tue Apr 17, 2018 6:07 pm, edited 1 time in total.
The dream is out there, we can make it real
~Rafaella
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Koi-Scribble
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Joined: Wed Jan 03, 2018 2:20 am

Re: Cant get into the dream

Post by Koi-Scribble »

From trying to get a new password or from emailing Accounts@?
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Rafael
Dreamer
Posts: 57
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
Contact:

Re: Cant get into the dream

Post by Rafael »

still nothing, no email, the silence is frustrating
The dream is out there, we can make it real
~Rafaella
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Koi-Scribble
Dreamer
Posts: 169
Joined: Wed Jan 03, 2018 2:20 am

Re: Cant get into the dream

Post by Koi-Scribble »

I'm asking if you sent an email to Accounts@, or if you're not getting an email response when trying to retrieve your character password from the website?

Emails to Accounts@ will be responded to as soon as possible, but the process isn't automated.

If you're not getting an email response when trying to get a password from https://metatron.koiware.com/dreamer/account.cgi then then you should either
a. Check your spam box. Sometimes it goes in there!
b. Your email associated with your koiware account isn't the email you're checking. Either check the email associated with your account, or you will need to email Accounts@.
Koi-Scribble
Public Relations - Marketing
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Rafael
Dreamer
Posts: 57
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
Contact:

Re: Cant get into the dream

Post by Rafael »

nothing in spam folder, emailed accounts
The dream is out there, we can make it real
~Rafaella
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Koi-Scribble
Dreamer
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Joined: Wed Jan 03, 2018 2:20 am

Re: Cant get into the dream

Post by Koi-Scribble »

Alright, we'll get to you as soon as we can, I promise! :) When a GM with the ability to get your information is available, getting everyone access is our highest priority!
Koi-Scribble
Public Relations - Marketing
Teaching Team
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