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Cant get into the dream

Posted: Tue Apr 17, 2018 2:07 pm
by Rafael
Tried to get into the dream and nothing is working. I CAN'T GET TO KOI OR Rafe in dream. nothing is working. No response to emails, either. very frustrating. It doesn't like any of my passwords either :(

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 2:31 pm
by Tary
Down for patch.

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 4:33 pm
by Rafael
how long are they working on patch?

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 4:59 pm
by Koi-Cricket
The game is back up. Enjoy!

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 5:07 pm
by Rafael
it is still not accepting my password :(

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 5:14 pm
by Uthanatos
try getting a new password for the character at https://metatron.koiware.com/dreamer/account.cgi

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 5:15 pm
by Koi-Scribble
If your client isn't accepting your password, please go to https://metatron.koiware.com/dreamer/account.cgi and log in. Click on Underlight Characters, and click "Password for <character>" to get a new password for your character. :) The password will be sent to your email.

If you do not remember your Koiware account password, please email Accounts@Underlight.com

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 5:49 pm
by Rafael
I did, still no email responses from anyone, even checked spam folder.. nothing

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 5:57 pm
by Koi-Scribble
From trying to get a new password or from emailing Accounts@?

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 6:08 pm
by Rafael
still nothing, no email, the silence is frustrating

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 6:16 pm
by Koi-Scribble
I'm asking if you sent an email to Accounts@, or if you're not getting an email response when trying to retrieve your character password from the website?

Emails to Accounts@ will be responded to as soon as possible, but the process isn't automated.

If you're not getting an email response when trying to get a password from https://metatron.koiware.com/dreamer/account.cgi then then you should either
a. Check your spam box. Sometimes it goes in there!
b. Your email associated with your koiware account isn't the email you're checking. Either check the email associated with your account, or you will need to email Accounts@.

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 6:56 pm
by Rafael
nothing in spam folder, emailed accounts

Re: Cant get into the dream

Posted: Tue Apr 17, 2018 7:01 pm
by Koi-Scribble
Alright, we'll get to you as soon as we can, I promise! :) When a GM with the ability to get your information is available, getting everyone access is our highest priority!