Cant get into the dream

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Rafael
Order of the Sable Moon
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Cant get into the dream

Post by Rafael » Tue Apr 17, 2018 2:07 pm

Tried to get into the dream and nothing is working. I CAN'T GET TO KOI OR Rafe in dream. nothing is working. No response to emails, either. very frustrating. It doesn't like any of my passwords either :(
The dream is out there, we can make it real
~Rafaella
Tary
Dreamer
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Re: Cant get into the dream

Post by Tary » Tue Apr 17, 2018 2:31 pm

Down for patch.
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Rafael
Order of the Sable Moon
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Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
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Re: Cant get into the dream

Post by Rafael » Tue Apr 17, 2018 4:33 pm

how long are they working on patch?
The dream is out there, we can make it real
~Rafaella
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Koi-Cricket
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Re: Cant get into the dream

Post by Koi-Cricket » Tue Apr 17, 2018 4:59 pm

The game is back up. Enjoy!
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Rafael
Order of the Sable Moon
Posts: 44
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
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Re: Cant get into the dream

Post by Rafael » Tue Apr 17, 2018 5:07 pm

it is still not accepting my password :(
The dream is out there, we can make it real
~Rafaella
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Uthanatos
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Re: Cant get into the dream

Post by Uthanatos » Tue Apr 17, 2018 5:14 pm

try getting a new password for the character at https://metatron.koiware.com/dreamer/account.cgi
“Sometimes it isn't easy to be sane, smart, and responsible. Sometimes it sucks. Sucks wang. Camel wang. But that doesn't turn wrong into right or stupid into smart.”
― Jim Butcher, Cold Days
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Koi-Scribble
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Re: Cant get into the dream

Post by Koi-Scribble » Tue Apr 17, 2018 5:15 pm

If your client isn't accepting your password, please go to https://metatron.koiware.com/dreamer/account.cgi and log in. Click on Underlight Characters, and click "Password for <character>" to get a new password for your character. :) The password will be sent to your email.

If you do not remember your Koiware account password, please email Accounts@Underlight.com
Koi-Scribble
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Rafael
Order of the Sable Moon
Posts: 44
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
Contact:

Re: Cant get into the dream

Post by Rafael » Tue Apr 17, 2018 5:49 pm

I did, still no email responses from anyone, even checked spam folder.. nothing
Last edited by Rafael on Tue Apr 17, 2018 6:07 pm, edited 1 time in total.
The dream is out there, we can make it real
~Rafaella
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Koi-Scribble
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Re: Cant get into the dream

Post by Koi-Scribble » Tue Apr 17, 2018 5:57 pm

From trying to get a new password or from emailing Accounts@?
Koi-Scribble
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Rafael
Order of the Sable Moon
Posts: 44
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
Contact:

Re: Cant get into the dream

Post by Rafael » Tue Apr 17, 2018 6:08 pm

still nothing, no email, the silence is frustrating
The dream is out there, we can make it real
~Rafaella
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Koi-Scribble
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Re: Cant get into the dream

Post by Koi-Scribble » Tue Apr 17, 2018 6:16 pm

I'm asking if you sent an email to Accounts@, or if you're not getting an email response when trying to retrieve your character password from the website?

Emails to Accounts@ will be responded to as soon as possible, but the process isn't automated.

If you're not getting an email response when trying to get a password from https://metatron.koiware.com/dreamer/account.cgi then then you should either
a. Check your spam box. Sometimes it goes in there!
b. Your email associated with your koiware account isn't the email you're checking. Either check the email associated with your account, or you will need to email Accounts@.
Koi-Scribble
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Rafael
Order of the Sable Moon
Posts: 44
Joined: Thu Jul 23, 2015 1:58 am
Character Name(s): Rafe, Takalia
Location: Westminster, CO
Contact:

Re: Cant get into the dream

Post by Rafael » Tue Apr 17, 2018 6:56 pm

nothing in spam folder, emailed accounts
The dream is out there, we can make it real
~Rafaella
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Koi-Scribble
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Re: Cant get into the dream

Post by Koi-Scribble » Tue Apr 17, 2018 7:01 pm

Alright, we'll get to you as soon as we can, I promise! :) When a GM with the ability to get your information is available, getting everyone access is our highest priority!
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