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I need some help please

Posted: Thu May 18, 2017 8:51 pm
by Magnum425
hey my room mate just got a computer today and downloaded underlight we of course share a wifi I thought I heard someone say a while back that doing this would cause both accounts to be locked ?? just wanna make sure thanks

Re: I need some help please

Posted: Thu May 18, 2017 10:42 pm
by Uthanatos
It was my understanding that it wouldn't be an issue for two people in the same residence as long as the Koi team was notified, the issue would be for multiple accounts for the same person.

Re: I need some help please

Posted: Thu May 18, 2017 11:21 pm
by Magnum425
cool thanks how do I notify them? are the boards good enough ?

Re: I need some help please

Posted: Fri May 19, 2017 1:24 am
by Uthanatos
viewtopic.php?f=2&t=2501&p=10064&hilit= ... nts#p10064


There's a link to the actual thread, Mags

Re: I need some help please

Posted: Fri May 19, 2017 3:58 am
by Koi-Echelon
Send an email to accounts@underlight.com

Include in your email the two account names in question.

Explain that they are separate accounts you and your roommate utilize so that when we see the same IP being used we know why.

The proper authority has been made aware of this thread.

Thank you.

Re: I need some help please

Posted: Wed May 31, 2017 8:27 pm
by Magnum425
many thanks a gm found me in game and told me we were safe sorry it took so long to respond !!