I need some help please

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Magnum425
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I need some help please

Postby Magnum425 » Thu May 18, 2017 8:51 pm

hey my room mate just got a computer today and downloaded underlight we of course share a wifi I thought I heard someone say a while back that doing this would cause both accounts to be locked ?? just wanna make sure thanks
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Uthanatos
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Re: I need some help please

Postby Uthanatos » Thu May 18, 2017 10:42 pm

It was my understanding that it wouldn't be an issue for two people in the same residence as long as the Koi team was notified, the issue would be for multiple accounts for the same person.
A historian will tell you what happened, a novelist will tell you how it felt.
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Magnum425
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Joined: Sun Feb 14, 2016 4:41 pm
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Location: Alabama/Louisiana
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Re: I need some help please

Postby Magnum425 » Thu May 18, 2017 11:21 pm

cool thanks how do I notify them? are the boards good enough ?
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Uthanatos
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Re: I need some help please

Postby Uthanatos » Fri May 19, 2017 1:24 am

A historian will tell you what happened, a novelist will tell you how it felt.
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Koi-Echelon
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Re: I need some help please

Postby Koi-Echelon » Fri May 19, 2017 3:58 am

Send an email to accounts@underlight.com

Include in your email the two account names in question.

Explain that they are separate accounts you and your roommate utilize so that when we see the same IP being used we know why.

The proper authority has been made aware of this thread.

Thank you.

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