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error message when picking things up

Please list bugs discovered here. BE AS SPECIFIC AS POSSIBLE IN DESCRIBING THE ERROR.
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Kailinnoff
Dreamer
Posts: 2
Joined: Fri Feb 07, 2014 1:25 am

error message when picking things up

Post by Kailinnoff »

Every time i try to pick something up I keep getting this message DDERR_CANTLOCKSURFACE and help to fix it would be appreciated please and thank you
fotowca
Dreamer
Posts: 8
Joined: Fri Sep 05, 2014 4:17 pm

Re: error message when picking things up

Post by fotowca »

I had this same problem but will need a few details about your system. It's typically related to a driver issue on AMD video cards. What video card/OS are you running? First step would be to just update your video card driver. If you are running UL through a virtual machine then you need to install the client extensions so that you get proper video support. Let me know if you still have problems after this and I'll do my best to assist.
Kailinnoff
Dreamer
Posts: 2
Joined: Fri Feb 07, 2014 1:25 am

Re: error message when picking things up

Post by Kailinnoff »

the os i am using is a virtual machined version of windows xp
fotowca
Dreamer
Posts: 8
Joined: Fri Sep 05, 2014 4:17 pm

Re: error message when picking things up

Post by fotowca »

That's exactly what I'm running. Is it virtual box you are using? If so you have to install the extension pack that you can find at this link https://www.virtualbox.org/wiki/Downloads. Once that is done you have to start your VM, then in the menu click the option to mount the extension pack CD in the VM, run the newly mounted installer and then reboot your VM. You should have no other problems with the UI or picking up items.

If you have any problems after this let me know.

Cheers,
Scott
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