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Character Imports

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Koi-Spark
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Posts: 411
Joined: Fri Mar 07, 2014 6:54 pm
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Character Imports

Post by Koi-Spark »

Thank you for all of the requests this week to get your old Lyra and SOT characters restored! Our inbox has been flooded with requests, as well as other issues regarding your new accounts.

Please keep in mind that responses to your e-mails will not be immediate. As much as I'd love to say we'll get back to you in an hour, it's just not possible yet with all of the requests we have. If you send an e-mail to us, either at accounts@underlight.com or support@underlight.com, please allow 24-48 hours for a response. We'll get to you as quickly as possible.

You can also check for any Koi Team members in IRC, who may be able to offer more immediate support. For bug reports regarding the account system or the game, please submit a post on the Bug Reports forums.

Thanks again for all of your patience and support!
Koi-Spark,
Development Lead
Technical Admin/Support
Level Design, Artwork
Game Master, In-Game Support
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